Privacy Policy
Last updated: 17 September 2026
Australian Flow Batteries Pty Ltd (“Australian Flow Batteries”, “AFB”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy applies where Australian Flow Batteries is required to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It outlines our approach to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information provided through our website and related communications with us.
- Information We Collect
We collect personal information directly from you where reasonably necessary for our business functions and activities, including when you submit an enquiry, communicate with us, request information, or otherwise interact with us.
When you contact us through our website contact form, we may collect:
- your name;
- your email address;
- your phone number;
- your company or organisation details; and
- any information you choose to include in your message.
Technical Data and Cookies: Our website or service providers may automatically record limited technical information, such as your IP address, browser type, operating system, and device details. We may use cookies or similar tracking technologies to ensure core website functionality and improve performance. You can adjust your browser settings to refuse cookies, though some website features may not function as intended.
We do not intentionally collect sensitive personal information through our website. If you choose to provide sensitive information in a message to us, we will handle it in accordance with applicable Australian privacy laws.
- How We Use Your Information
We use the information you provide to:
- respond to your enquiry;
- communicate with you about our products, services, or projects;
- provide information you have requested; and
- manage our business relationship with you where relevant.
We do not sell or rent your personal information to third parties.
We may use your contact details to communicate with you about our products, services, or projects where permitted by law. You may ask us to stop sending you direct marketing communications at any time by contacting us using the details below.
If you do not provide the personal information requested, we may not be able to respond to your enquiry, provide requested information, or communicate with you effectively.
- Automated Decision-Making
Australian Flow Batteries does not currently use computer programs or automated decision-making processes (including artificial intelligence) that use personal information to make or significantly assist in making decisions that affect your legal rights, obligations, or significant interests. If this changes in the future, we will update this Privacy Policy to outline the types of information used and how those automated decisions are made in accordance with APP 1.7.
- Disclosure of Information
We may disclose your information to our employees, contractors, or third-party service providers where reasonably necessary to respond to your enquiry, operate our website, provide technology and administrative support, or conduct our business. We may also disclose information where required or authorised by law.
Overseas Disclosures: We primarily store and process personal information within Australia. However, some of our third-party technology and service providers (such as cloud storage or website hosting providers) may store data on servers located outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles your data securely and in accordance with applicable Australian privacy laws.
- Security of Information
Australian Flow Batteries takes reasonable steps, including appropriate technical and organisational measures, to protect personal information that we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.
Depending on the circumstances, these measures may include:
- restricting access to personal information to authorised personnel;
- maintaining password, access control, and system security protocols;
- using reputable website hosting, cloud storage, and technology providers; and
- securely destroying or de-identifying personal information when it is no longer required, unless retention is required by law.
While we take reasonable precautions, no method of electronic transmission or storage is guaranteed to be completely secure. In the event of a suspected or confirmed eligible data breach, we will assess the situation and notify affected individuals and the regulator in accordance with the mandatory Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
- Credit and Commercial Information
Australian Flow Batteries may obtain or hold information relating to commercial customers, suppliers, or business transactions in the ordinary course of business. Where such information includes personal information, it will be handled in accordance with this Privacy Policy.
Australian Flow Batteries does not currently collect consumer credit information through its website contact form. If we undertake activities in the future that are subject to the credit-reporting provisions of the Privacy Act 1988 (Cth), we will manage that information in accordance with applicable statutory requirements and update our documentation accordingly.
- Access and Correction
You may contact us if you would like to access, update, or correct the personal information we hold about you. We will respond to access and correction requests within a reasonable timeframe (typically within 30 days) and in accordance with applicable Australian privacy laws.
- Privacy Enquiries or Complaints
If you have any questions or concerns about how we handle your personal information, or if you wish to make a privacy complaint, please contact us:
Australian Flow Batteries Pty Ltd
Website: www.afb.energy
Email: [email protected]
Phone: 1300 426 672
We will investigate your complaint and attempt to resolve any issue within a reasonable period. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, or legal requirements. The current version will always be published on our website,